At Noor, we want you to be completely satisfied with your purchase. Please read our policy on returns and exchanges below:
We offer refunds only for items that are faulty or damaged. To be eligible for a refund, the following conditions must be met:
- The item must be returned in its original condition, unworn, and with tags attached.
- The original receipt or proof of purchase must be provided.
Refunds will be issued to the original payment method used for the purchase.
Please note:
- Sale items are non-refundable unless they are faulty.
- Shipping costs are non-refundable.
- Refunds may take 7-14 business days to process once the returned item is received.
We offer exchanges on items within 14 days of purchase, subject to availability. To be eligible for an exchange, the following conditions must be met:
- The item must be returned in its original condition, unworn, and with tags attached.
- The original receipt or proof of purchase must be provided.
- If the requested exchange item is unavailable, a store credit or refund will be issued.
Please note:
- Sale items can only be exchanged if they are faulty.
- You are responsible for the shipping costs associated with returning the item for exchange.
To initiate a return or exchange, please follow these steps:
- Contact us at contact@noorcurated.com within 30 days of receiving your order.
- Provide your order number, details of the item you wish to return or exchange, and the reason for return or exchange.
- Once your request is approved, securely package the item and ship it to:
Suite 197, Level 1
678 Victoria Street
Richmond, VIC 3121
Australia
- Ensure the package is adequately insured and trackable, as we are not responsible for lost or damaged returns.
If you receive a damaged or faulty item, please contact us immediately at contact@noorcurated.com. We will work with you to resolve the issue promptly, either by providing a replacement, repair, or issuing a refund. Ensure the package is adequately insured and trackable, as we are not responsible for lost or damaged returns.
If you have any questions or concerns about our refund and exchange policy, please contact us at:
Noor
Email:
contact@noorcurated.com
Mailing Address:
Suite 197, Level 1
678 Victoria Street
Richmond, VIC 3121
Australia
